Phone and texting
Get a business number, take calls and text your customers.
15 articles
- How do I get my business phone number?Open Phone system. Alori usually gets a number for you. If not, type an area code, click Show numbers, pick one and click Take this number.
- Why do texts need my business details?US phone carriers check every business once before its texts go out, so they aren't blocked as spam. Canadian numbers don't need this.
- How do I make my cell phone ring too?In Phone system, on the Calls tab, turn on Also ring my cell phone, type your cell number and click Save.
- How do I choose who answers my calls?In Phone system › Calls, click Change how calls work, pick a team under Who picks up?, then click Save.
- How do I set up a phone menu, business hours and voicemail?In Phone system › Calls, click Change how calls work. Turn on Phone menu and Only ring when I'm open, edit what callers hear, then click Save.
- How do I record calls and get voicemails by email?In Phone system › Calls, click Change how calls work. Under Extras, turn on Record calls and Email me voicemails, then click Save.
- How do I ring a group of people?In Phone system › Teams, click New team, name it, add teammates or phone numbers, choose how they ring and click Save. Then pick it under Who picks up?
- How do I record or upload my greeting?In Phone system › Sounds, click Record or Upload. Then in Calls › Change how calls work, choose Play audio, pick your sound and click Save.
- How do I add extra phone numbers?In Phone system › Numbers, click Add a number, search an area code, pick a number, name it and click Add this number. Each costs 3.84 credits a month.
- How do I bring my current number to Alori?In Phone system › Numbers, click Bring a number you already have, type your numbers, add your account number and a recent bill, then send the request.
- What does my number move status mean?Under Phone system › Numbers › Moves, each move shows where it stands, from Waiting for signature to Done. Click Check now for the latest.
- How do I call a customer from Alori, or from my own phone?Click Call on the customer's record or conversation. Alori calls from your business number in the browser. Call from my phone uses your own dialer.
- How do I forward my calls to my cell?In your team app, open Settings › Calls, click Set up forwarding, turn on Ring my phone, type your number and click Save. Or ask Alori.
- Why aren't my texts sending?Check your number in Phone system first: texts need Calls and texts work. Then read the message under the text box. It says what to fix.
- Where do I hear recordings and read voicemail transcripts?Open the customer's Activity tab, or their conversation. Each call shows its summary, a play button and Show transcript.