How do I forward my calls to my cell?
In your team app, open Settings › Calls, click Set up forwarding, turn on Ring my phone, type your number and click Save. Or ask Alori.
In your team app, open Settings › Calls and click Set up forwarding. Turn on Ring my phone, type your cell number and click Save. Your cell then rings at the same time as the app, and shows the customer's number.
Also called: call forwarding, forward to my cell, forward to mobile, ring my phone, redirect calls, transfert d'appel, renvoi d'appel, transférer vers mon cellulaire
Step 1: Open Settings › Calls
In your team app, open Settings and click the Calls tab. Call forwarding shows your Business number and where it rings today.
Click: Settings › Calls
Step 2: Turn on Ring my phone
Click Set up forwarding (or Change if it's already on). Turn on Ring my phone. Type a Canadian or American 10-digit number in Number to ring. The banner shows "It rings in the app and at" your number.
Click: Set up forwarding › Ring my phone › Number to ring
Step 3: Save
Click Save. You see Saved: "It rings in the app and at" your number. "With no answer, it's voicemail."
Click: Save
Other ways
Ask Alori: "Forward my calls to 514 555 0100." It's done right away. "Stop forwarding my calls" sends them back to the app only.
In Alori: Phone system › Calls › Also ring my cell phone. See How do I make my cell phone ring too?
Skip the app completely: in Phone system › Calls, click Change how calls work, then Edit step by step, and add a Forward step. It "Sends the call to another phone number."
Good to know
Only the owner can change this. Teammates don't see the Calls tab.
To stop, open it again, turn off Ring my phone and click Save: "It rings only in the app, then it's voicemail."
If it doesn't work
"Your business number isn't active yet, so there is nothing to forward." Wait until your number shows Calls and texts work in Phone system.
"This number doesn't work. Check the 10 digits." Type the area code and the 7 digits.
"You're out of credits. Add credits in Alori, then try again." Add credits first.
"Too many changes in a row. Wait a few minutes, then try again." Wait, then save again.
"The change didn't go through. Your number is still here; try again." Click Save again.