What does my number move status mean?
Under Phone system › Numbers › Moves, each move shows where it stands, from Waiting for signature to Done. Click Check now for the latest.
Each number move shows a status under Moves, in Phone system › Numbers. It tells you what the move waits on, from Waiting for signature to Done. Alori checks every day, and Check now checks right away.
Also called: port status, transfer status, porting progress, number move, statut du transfert, portabilité en cours, état du transfert
Step 1: Find your move
Click Phone system, then Numbers. Scroll to Moves. Each move shows its status, the date it's Planned for, and its numbers.
Click: Phone system › Numbers › Moves
Step 2: Read the status
Waiting for signature: the signer hasn't signed yet. Click Sign the authorization, or check the signer's email.
In review: the carriers are checking the request. Nothing to do.
In progress: the move is under way. Nothing to do.
Action needed: "The carrier needs something changed. Check the signer's email, or reply to our team."
With our team: these numbers are on another Twilio account. Our team asked Twilio to move them and will email you.
Done: the move is finished. Each number shows Arrived.
Canceled or Expired: the move stopped. Start a new one if you still want it.
Step 3: Check for news
Click Check now on a move that's still open to get the latest from the carriers.
Click: Check now
Before you send: what each number badge means
Can move: it moves through Alori.
Already on Twilio: our team moves it with Twilio support: our team handles it.
Already in Alori: it's already one of your numbers.
Our team moves this one by hand: it isn't sent with this request. Contact support to move it.
Can't be moved to Alori: this number can't come over.
Couldn't check. Try again.: check again in a moment.
Good to know
A number that arrives shows in your numbers list and takes calls. Give it a Name and a Call flow there.
Keep your old provider until the move shows Done.
If it doesn't work
A number shows a reason in red. The carrier refused it. Fix what it says, or contact support.
"That didn't work. Try again." after Check now. Wait a moment and click again.