How do I import my Intercom help center?
In Import data, click Start on Intercom, paste your access token, click Connect Intercom, then Import. Your articles go to your Help center.
Open Import data, click Start on Intercom, paste your Intercom access token and click Connect Intercom. Pick your help centers, then click Import. Your articles are recreated in your Help center, and Alori learns from each one so it can answer customers.
Also called: Intercom articles, knowledge base, FAQ, help docs, support articles, importer Intercom, centre d'aide, base de connaissances
Step 1: Get your Intercom access token
You need one key from Intercom: the access token of an app you make in your own Intercom workspace. It takes about two minutes. See How to find your Intercom access token
Click: Intercom Settings › Integrations › Developer Hub
Step 2: Paste it and connect
In Alori, open Import data and click Start on Intercom. The page says Import from Intercom. Paste the token in Intercom access token, then click Connect Intercom. Alori reads your help center by itself: "Reading your Intercom help center…"
Click: Import data › Start › Connect Intercom
Step 3: Pick your help centers and import
Each help center shows with its number of articles, all checked. Uncheck any you don't want, then click Import. With two or more, each one becomes its own section in your Help center.
Click: Import
Step 4: See what came over
Alori brings the articles over, with their pictures, then learns from them. When it's done, you see how many articles are on your Help center and how many things Alori learned. Click See what Alori learned to check them in Company memory, and fix any there.
Click: See what Alori learned
Good to know
Only published articles come over. Nothing changes in Intercom.
To bring changes over later, click Import again. Articles already imported are updated, and nothing is removed.
To start clean, check Delete my Help center and what Alori learned from it first before you click Import. This box shows after a first import.
To take Alori's access away, delete the app in Intercom's Developer Hub.
If it doesn't work
"Intercom didn't accept this token. Copy it again from Authentication." Copy the whole token again. It's one long line.
"Intercom refused the token. Paste a new one." Paste a new token from your Intercom app.
"Your Intercom help center has no published article yet." Publish your articles in Intercom first.
"Your app needs an update before it can hold articles. Publish it once, then import again." Publish your app, then click Import again.
"Your app isn't online yet. Publish it once, then import again." Publish your app first.
"The import stopped. Try again." Click Import again.