How do I import my Aircall phone setup and recordings?
In Import data, click Start on Aircall, paste your API ID and token, read your setup, answer the checks, then click Turn it on.
In Import data, click Start on Aircall and paste your Aircall API ID and token. Alori reads your numbers, greetings, users and teams, and rebuilds them as call flows you check before they go live. Call recordings come over with your calls when you import from HubSpot.
Also called: phone system, call flows, IVR, phone menu, ring groups, voicemail, call recordings, importer Aircall, système téléphonique, enregistrements d'appels, menu téléphonique
Step 1: Connect Aircall
In Aircall, open Dashboard › Integrations & API › API keys, then Generate an API key. In Alori, open Import data and click Start on Aircall. Paste the API ID and the API token, then click Connect. Alori only reads Aircall.
Click: Import data › Start › Connect
Step 2: Read your setup
Click Read my Aircall setup. Alori reads your numbers, users, teams and greetings, and the menu keys your callers pressed in the last 60 days. It takes about a minute.
Click: Read my Aircall setup
Step 3: Check and finish
Aircall doesn't share its opening hours, so Alori starts from Monday to Friday, 9 to 5. Click That's right, or Change the hours. If people from Aircall aren't on your Alori team yet, click Invite your team: until then, calls that should ring them go to voicemail. A number marked Needs a fix needs a change before it can run.
Click: That's right › Invite your team
Step 4: Turn it on
Click Turn it on. Alori creates the ring groups and call flows. The main number's flow becomes your default and runs on your Alori number right away. You see "Your Aircall setup is on." Keep Aircall until your numbers move over: click Move your Aircall numbers to start.
Click: Turn it on › Move your Aircall numbers
Call recordings
Recordings come with your call history from HubSpot. When your HubSpot calls were recorded with Aircall, the HubSpot import shows Connect Aircall now to keep your call recordings. Paste the same API ID and token. Without it, calls come over without their recordings (click Continue without recordings to skip). Recordings over 25 MB are skipped. While they copy, the import page shows "Copying call recordings", even after the rest is done. See How do I move from HubSpot to Alori?
Good to know
To take it back, click Undo. It removes the call flows and ring groups this import created, and goes back to your previous flow.
Read again replaces the changes you made in Check and finish.
If it doesn't work
"Aircall didn't accept that key. Check both values, or generate a new key." Copy both values again, or make a new key in Aircall.
"Aircall is busy: the tools connected to your Aircall account used up its calls for this minute. Try again in a minute." Wait a minute, then try again.
"Aircall refused the saved key. Paste a new one." Make a new key in Aircall and paste it.
"This import is already on. Undo it first to read again." Click Undo, then Read again.
"Finish the checks above first." Answer what's left in Check and finish.