I forgot my password
On the Sign in page, click Forgot password?, enter your email, then type the code we email you with a new password.
On the Alori Sign in page, click Forgot password? and enter your email. We email you a code: type it with your new password, and you're signed in.
Also called: reset password, lost password, can't sign in, mot de passe oublié, réinitialiser le mot de passe
Step 1: Click Forgot password?
On the Alori website, click Sign in, then Forgot password? under the password box.
Click: Sign in › Forgot password?
Step 2: Ask for a code
Under Reset your password, enter the email on your account and click Send code. If that email has an account, we send it a code.
Click: enter your email › Send code
Step 3: Choose a new password
Under Choose a new password, type the Code from the email, your New password, and the same password again in Confirm new password. Click Update password. You're signed in.
Click: enter the code and your new password › Update password
Signed up with Google or Microsoft?
Then you have no Alori password. On the Sign in page, click Continue with Google or Continue with Microsoft instead.
Your team app has its own password
Signing in to your team app is separate from your Alori account. On the team app's sign-in, click Forgot password?, enter your email and click Send the code. We send a 6-digit code. Type it with your new password and click Save and sign in.
If it doesn't work
No email? Check your spam folder, and make sure you typed the email you signed up with.
"That code is wrong or expired. Request a new one." Go back and send a new code.
"Those new passwords don't match." Type the same new password in both boxes.
"We couldn't reset that password. Try again in a moment." Wait a moment and try again.
In the team app: "This code doesn't work. Check it, or send a new one." Click Send a new code.