How do I add a help center for my customers?
Click New project, then Add beside Customers help center. Write or import articles right on its pages. Customers read them on your website at /help.
Click New project in the left menu, then Add beside Customers help center. It opens right away. Write your articles right on its pages, and your customers read them on your website at /help.
Also called: FAQ, knowledge base, help articles, support articles, help desk, centre d'aide, foire aux questions, base de connaissances
Step 1: Turn it on
In the left menu, click New project. Beside Customers help center ("Answers your customers read on your website"), click Add. It shows up under Projects and opens in the preview.
Click: New project › Customers help center › Add
Step 2: Add a collection
Collections group your articles, like "Billing and payments". On the help center's home in the preview, click New collection, type a Name and a Short description, then click Save.
Click: New collection › Save
Step 3: Write or import an article
Open a collection and click New article. Pick Start from scratch to write it there, with pictures and videos, or Import from a link to bring over an article already online. Then click Save. It shows on your help center.
Have a help center on Intercom? On the home page, under Already have a help center?, click Import from Intercom to bring everything over in one go.
Click: New article › Start from scratch › Save
Step 4: Make it look like your business
With the help center open, click Settings above the preview. Under Look, pick a Banner, a Color, a Headline and a Subtitle. Every choice saves by itself. Under Order, drag sections and articles to put them in order.
Click: Settings › Look
Good to know
To change an article, open it in the preview and click Edit article.
Drafts show at the top of the home page, and only you see them. Click Publish on one to put it on your help center.
Your help center comes in your app's languages, and visitors can switch between them.
If it doesn't work
"Your app needs the latest Alori version first. Use Upgrade in the menu." Click Upgrade, then try again.
"We couldn't reach your app. Try again in a moment." Wait a moment and try again.
"We couldn't open that page. Check that anyone can see it without signing in." The link must open without a password.
"That photo is too big. Use one under 5 MB." Pick a smaller banner photo.
"That didn't save. Try again." Try again in a moment.