How do I use email templates and my signature?

Pick a template from Templates while writing an email. Set your own signature in Settings, My account. The owner manages templates in Settings, Email.

Updated October 22, 2026

While you write an email, click Templates and pick one: its subject and message fill in, with the customer's name already in place. Your signature goes under every email you send. Set it in Settings › My account › Email signature.

Also called: canned email, saved email, email model, signature, modèle de courriel, gabarit, signature courriel

Step 1: Start an email from a template

In a customer's conversation, pick Email, then click Templates (the template icon in the toolbar). Click a template. If you had already written something, Alori asks "Replace what's written with this template?" first.

Click: Templates › a template

Step 2: Set your own signature

Click Settings in the left menu, then My account. Under Email signature, write your name, title, phone or website. You can add your logo, links and formatting. Gmail connected? Click Use my Gmail signature to bring it in. Click Save.

Click: Settings › My account › Email signature › Save

Step 3: Add a template (owner)

Click Settings › Email › New template. Under Start from, pick Blank or a suggested template, then Next. Fill in Template name, Email subject and Message. Click Customer or Business to add a field that fills in for each customer. Click Save the template.

Click: Settings › Email › New template › Save the template

Good to know

Only the owner adds, changes and deletes templates. In the Templates menu the owner also sees Save this email as a template and Manage templates.
In a template, {customer} becomes the customer's name.
The team signature in Settings › Email › Signature is used by teammates who have none of their own. Left empty, emails end with your business name and phone.
Your signature is added when the email goes, even if you don't see it under the editor.
You can ask Ask Alori to list or add templates too.

If it doesn't work

I don't see Templates. Your team has no templates yet. Ask the owner to add one.
"Pick a PNG, JPG, GIF or WebP image under 2 MB." Use a smaller image in your signature.
"A signature can have up to 5 images." Remove an image.
"This signature is too long." Shorten it.
"Your Gmail has no signature yet." Write one here, or add one in Gmail first.
"Reconnect Gmail to bring its signature." Reconnect in Settings › Integrations › Gmail.