How do booking reminders work?
Each confirmed booking gets an email to everyone 1 hour before. You can add reminders to the customer: 2 days, 1 day, 4 hours or 1 hour before.
Every confirmed booking gets an email 1 hour before, to the customer, their guests and you. On top of that, you can send the customer up to 4 reminders: 2 days, 1 day, 4 hours or 1 hour before. A new appointment type starts with 1 day before.
Also called: appointment reminder, reminder email, no-show reminder, booking notification, rappel de rendez-vous, courriel de rappel, rappel automatique
Step 1: Open the appointment
In Booking › Links, click the appointment's name. Under More options, open Reminders.
Click: the appointment › More options › Reminders
Step 2: Choose the reminders
Remind everyone 1 hour before: an email to the customer, their guests and you. Untick it to stop it.
Under it, tick the reminders the customer gets: 2 days before, 1 day before, 4 hours before, 1 hour before.
Step 3: Save
Click Save. The next bookings follow your choice.
Click: Save
Good to know
Only confirmed bookings get reminders. A request you haven't confirmed gets none.
Each reminder email uses 0.01 credit.
A reminder is skipped when the booking was made after its time. Booked this morning for this afternoon? The 1-day reminder isn't sent.
When a booking moves, its reminders start over for the new time.
No email goes out without credits. The booking still stands.
If it doesn't work
A customer got no reminder. Check that the booking was confirmed, that the reminder is ticked, and that you have credits.
You don't want the 1-hour email. Untick Remind everyone 1 hour before.