How do I add pictures or videos to an article?
While editing an article, click Picture, or paste or drop it in the text. For a video, click Video and paste a YouTube, Vimeo or Loom link, or upload one.
While you edit an article, click Picture in the buttons above the text, or paste or drop a picture right into the text. For a video, click Video and paste a YouTube, Vimeo or Loom link, or click Upload a video.
Also called: images, screenshots, photos, video, embed YouTube, Loom, images, captures d'écran, vidéo, ajouter une image
Pictures make a how-to easy to follow: add one for each step.
Step 1: Open the article
In your workspace, open Customers help center, open the article and click Edit article. For a new one, see How do I write a help center article?
Click: the article › Edit article
Step 2: Add a picture
Click in the text where the picture goes, then click Picture and pick a file. You can also paste a screenshot, or drag a picture from your computer into the text. Uploading… shows until it's in.
Click: Picture
Step 3: Add a video
Click Video, paste a YouTube, Vimeo or Loom link and click Add. To use a video file instead, click Upload a video. Pasting a video link straight into the text works too.
Click: Video › Add
Step 4: Save
Click Save. Pictures and videos show in the article on your website.
Click: Save
Good to know
Sizes: pictures up to 10 MB (PNG, JPEG, GIF, WebP), videos up to 200 MB (MP4, WebM, MOV).
Imported articles keep their pictures. Import from a link saves them in your help center, so they keep showing even if the original page goes away.
If it doesn't work
"That file is too big: pictures up to 10 MB, videos up to 200 MB." Use a smaller file. For a long video, put it on YouTube and paste the link.
"Use a picture (PNG, JPEG, GIF, WebP) or a video (MP4, WebM, MOV)." Save the file in one of those types.
"That link isn't a video from YouTube, Vimeo or Loom." Copy the video's own link from one of those sites.
"That didn't upload. Try again." Try again in a moment.